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Residential Cook/Dish Appliance Repair Technician (Washington, DC)

Company Name:
Sears Holdings
This position is responsible for the repair of products in the customer's home. Products repaired include the following home appliances: Washers & Dryers, Gas & Electric Stoves, Microwave Ovens, Dishwashers, Trash Compactors, Garbage Disposers and other home appliances. This position provides timely and quality repairs of customers' products while maintaining high customer service. Additionally, technicians promote and sell additional products and services that directly impact the profitability of the company. We provide a service van, specialized tools, uniforms, laptop computer, cell telephone, and periodic training.
To provide the proper customer focus, the In-Home Service Technician must:
Work as a dedicated team member to ensure fast, flexible and expert service to every customer
Demonstrate a sense of urgency to meet customer time commitments
Successfully complete all Technician II training elements within required timeframes
Meet key performance metrics and/or productivity goals as defined by the business
Provide knowledgeable and courteous repair service
Continuously look for methods to improve business performance and enhance the customer experience
Follow the Value Added Services Process (i.e., selling extended warranties, water filters, etc.) by effectively communicating the benefits to the customer
Provide direction to a Technical Helper, as applicable
Ability to receive truck stock at home if the company vehicle is retained at the technician's place of residence or other designated location.
Mentor other technicians, as applicable
Maintain truck stock inventory within the prescribed company guidelines and standards
Follow the truck maintenance schedule and keep a clean, organized truck
Adhere to all company policies and procedures
Perform miscellaneous duties as assigned
EOE Minorities / Females / Protected Veterans / Disabled
Requisition ID: 360682BR
Job Function: Repair/Installation
Employment Category: Regular, Full-time
State: Maryland (MD)
State or Province/City: WALDORF
Location: 5000 RT 301 S,WALDORF, MD 20603, US
Post Code: 20603
Post Date: 07/18/2014
Brand: Sears
Business Unit: Home Services - In Home
Store: 76246: WASHINGTON DC FAC DTR

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